Beijing event: Training: Professional Etiquette

The Benelux Chamber of Commerce is pleased to invite you to a 1-day training on April 20:

Professional Etiquette



30 seconds! That is the time you have to make an impression.

This course is developed for those involved in meeting and communicating with stakeholders in your company.

First impressions do last and in a competitive environment, the first impression will be the one people remember. Make the right impression not just face-to-face but also on the phone and via email. Participants will learn how to make the most of the opportunity to make a lasting impression.

OBJECTIVES:
- Making a 30 second impression
- Understand the value or professional etiquette in the workplace and environment.
- Professional communication styles and building rapport
- Learn acceptable email etiquette
- Make communication clearer: Writing

WHO SHOULD ATTEND?
- Support Staff and Administrators
- Marketing and Communication Departments

Facilitator: Alistair McArthur

Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years
Alistair’s energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.

Course Outline

Morning :
- Workshop Goals
- Developing a professional Image
- Professionalism in the Workplace
- First Contact: Making an Impression
- Professional Language & Body Language
- The A,B,C of a professional image
- Telephone Manner
- How to be a good Conversationalist
- Networking
- Meeting Etiquette

Afternoon: Communication : Business Writing
- Make your writing clear, concise, and correct
- Improve sentence construction and paragraph development
- Identify ways to make your writing simpler and easier to read
- Develop effective business letters for tough situations
- Use proper e-mail etiquette